Privacy policy

Privacy Policy

 

Veloce Wholesale Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether through our website, email, or business dealings.

1. Who We Are

Veloce Wholesale Limited is a UK-based wholesale supplier. We act as the “data controller” of your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact us at:
📧 Email:  info@velocetrader.co.uk
📍 Address: Unit 1528 62 Portman Road
Reading, RG30 1EA

2. Information We Collect

We may collect the following types of personal and business information:

  • Identity Data: Name, job title, company name.

  • Contact Data: Email address, phone number, billing and delivery addresses.

  • Account Data: Login details (if you create an account).

  • Financial Data: Payment details (processed securely via third-party providers, we do not store full card details).

  • Transaction Data: Orders, invoices, payment history.

  • Technical Data: IP address, browser type, device information, website usage (through cookies).

3. How We Use Your Information

We process your personal data for the following purposes:

  • To register you as a customer or supplier.

  • To process and deliver orders.

  • To manage payments, fees, and charges.

  • To provide customer support and respond to enquiries.

  • To send business updates, offers, or marketing (if you have consented or where legally permitted).

  • To improve our website, services, and customer experience.

  • To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Contract – to perform our obligations under a business agreement with you.

  • Legal Obligation – to comply with UK law (e.g., tax records).

  • Legitimate Interests – to manage our business and provide relevant services.

  • Consent – where you have explicitly given permission (e.g., for marketing emails).5. Sharing Your Data

We may share your data with:

  • Trusted third-party service providers (e.g., payment processors, delivery partners, IT services).

  • Professional advisors (e.g., accountants, auditors, legal consultants).

  • Government authorities if required by law.

We do not sell your data to third parties.

6. International Transfers

If we transfer your data outside the UK/EEA, we will ensure appropriate safeguards (such as UK-approved Standard Contractual Clauses) are in place to protect your information.

7. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

For example, UK tax law requires us to retain basic customer and transaction data for 6 years.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion of your data (subject to legal obligations).

  • Object to processing based on legitimate interests or direct marketing.

  • Request restriction of processing.

  • Request transfer of your data to another provider (data portability).

  • Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at info@velocetrader.co.uk

9. Cookies

We use cookies and similar technologies to improve website performance and user experience. You can control cookie preferences through your browser settings. For more details, please see our Cookie Policy.

10. Security

We take appropriate security measures (technical and organisational) to protect your data from unauthorised access, alteration, disclosure, or loss.

11. Complaints

If you are unhappy with how we handle your personal data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.